68/119 Soi 4 Ramkamhaeng 164
Minburi Bangkok
Thailand
10510
Email: ciao@chaocoffeetea.com
Tel: +66-61-184-8160
Facebook: ritualmatchabar
Instagram:ritualmatchabar
YouTube Channel: Chao Coffee & Tea
How do I place an order?
You can place an order directly through our website. Simply add your selected products to cart and follow the checkout process.
What payment methods do you accept?
For our retail orders, we accept payment via credit card through PayPal or direct bank transfer. Available options will be shown at checkout.
For wholesale orders, we accept payment via direct bank transfer with all bank charges to the buyer’s account. For credit card payments, a 5% bank charges will be added.
Is it safe to pay on your website?
Yes. All payments are processed through secure and encrypted payment gateways to protect your personal and payment information.
Can I modify or cancel my order?
Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us shortly after the order has been made. Once an order has been shipped, changes may no longer be possible.
Do you ship worldwide?
Yes, we ship worldwide. For retail orders, all prices include free shipping to your destination. Delivery time may take 10-14 days.
For wholesale orders, shipping cost will be included in the pro-forma invoice once the order is confirmed. All matcha will be shipped from Japan with corresponding Certificate of Origin and Certificate of Health Analysis. We use DHL, Fedex or EMS. Delivery time is 3-5 days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or message so you can monitor your delivery.
Returns & Issues
Do you accept returns?
Due to the nature of food products, we are unable to accept returns once items have been opened. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
What if my order arrives damaged?
If your order arrives damaged, please contact us with clear photos of the package and product so we can assist you promptly
Do you have tutorials or guides?
Yes. We regularly share matcha tutorials, recipes, and educational content on our YouTube channel and our social media platforms. Please feel free to check them out.
How can I stay updated on new products and workshops?
You can follow us on social media for updates, early access, and exclusive offers. Our matcha products change regularly depending on what is available.
Still Have Questions?
If you need help choosing a matcha or have questions about your order, feel free to contact us. We’re always happy to help you find the right matcha for your ritual.
What is Ritual Matcha?
Ritual Matcha is a curated selection of premium Japanese matcha sourced from trusted tea farms, producers, and tea artisans in Japan. Each matcha is chosen for quality, flavor clarity, and versatility — whether for traditional preparation or modern drinks.
Where is your matcha sourced from?
Our matcha is sourced directly from Japan. We have carefully selected matcha from Uji, Yame, and Shizuoka because these regions consistently deliver the balance of quality, reliability, and flavor expression we look for in both home and professional use.
Is Ritual Matcha ceremonial grade?
We offer different grades to suit different uses:
Ceremonial Grade – for traditional drinking and pure matcha – usucha, koicha, clear matcha and premium lattes
Café Grade – for matcha lattes and everyday drinks
Culinary Grade – for cooking, baking, and recipes
Each product description clearly states our recommended use.
Is your matcha sweetened?
No. All Ritual Matcha products are 100% pure matcha powder with no added sugar, flavoring, or preservatives.
How do I prepare matcha at home?
For the total experience and perfectly brewed matcha, we recommend using a bamboo whisk (chasen). Other options include a shaker, milk frother or a smoothie blender. Basic steps and brewing tips are included on our product pages, and we also share step-by-step tutorials on our YouTube channel.
Do I need traditional tools to make matcha?
Traditional tools enhance the experience, but they are not required. Many customers successfully prepare matcha using simple home tools. We guide both traditional and modern preparation methods.
How should I store matcha?
Store matcha in a cool, dry place away from light, heat, and moisture. Once opened, keep the tin tightly sealed. For best flavor and color, we recommend consuming matcha within 4–8 weeks after opening.
Can I store matcha in the fridge?
Unopened matcha may be stored in the fridge to extend freshness if properly sealed. When taking it out of the fridge, wait for at least half an hour before use.
Can I store matcha in the freezer?
For cafes with a large stock of matcha, unopened matcha may be stored in the freezer to extend shelf life. Take it out of the freezer overnight before use.
Do you offer matcha workshops or training?
Yes. Ritual Matcha offers workshops ranging from beginner to advanced, for home or business. Please check our Workshops pages or contact us for details.
Do you offer wholesale or bulk orders?
Yes. We work with cafés, businesses, and creators who need matcha in larger quantities. Please contact us through our wholesale inquiry form for pricing and availability.
Can I use Ritual Matcha for my café or business?
Absolutely. Our matcha is designed to perform well in commercial settings. We also provide guidance on menu development, preparation, and consistency.
Are you open for collaborations?
Absolutely. We partner with cafés, brands, and content creators who share our appreciation for quality, craft, and intention.
If your brand is related to matcha, coffee, tea, wellness, or lifestyle, we’d love to explore meaningful collaborations on our YouTube channel and social media platforms. Contact us for proposals.
